(Really important step because the search field option let me at this step to select "All Mailbox"). I added the shared mailbox as a real mailbox. So on the first user's laptop, the search on other mailbox wasn't working. with Microsoft support :) (they found the trick). I was waiting also for some news about that but i finally resolved my issue. If you use the reg key and that works but you need to see further back than 3 months of data then you can adjust the Sync Slider to download more email for indexing. HKEY_CURRENT_USER\software\policies\Microsoft\office\16.0\outlook\search See the steps under " If that didn't work, then manually add the shared mailbox to Outlook:".Īnother thing to try depending which issue is to set this registry key that tells Outlook not to use Server Search and just use local Windows Desktop Search (requires Outlook restart). The suggested workaround for that issue is to add the shared mailbox as an additional mailbox. Those tenants have added the accounts as another Exchange account in the profile. Added as an additional mailbox to the profileĪside from the bug I see there is another issue a few tenants are reporting. Added as another Exchange account in the profile How are the shared mailboxes added to the profile? How many Exchange user accounts are in the profile? Confirm the issue what is your Outlook Profile configuration?
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